Alpine Labs Ltda. ("Alpine Labs," "we," "our," or "us") is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.monexa.ai (the "Website") and use our services, software, or applications (collectively, the "Services").
By accessing or using our Services, you agree to this Privacy Policy, including our use of cookies and similar technologies. If you do not agree, please refrain from using our Services.
We comply with applicable privacy laws, including Brazil's General Data Protection Law (Lei Geral de Proteção de Dados - LGPD), the European Union's General Data Protection Regulation (GDPR), and relevant United States privacy laws.
1. Scope of This Privacy Policy
This Privacy Policy applies to information we collect:
When you access or interact with our Website or Services.
Through communications, such as emails or other electronic messages between you and us.
This Privacy Policy does not apply to information collected by:
Third-party websites, applications, or services that may link to or from our Website.
Offline means or any other means not explicitly stated in this Privacy Policy.
2. Information We Collect
a. Personal Information
We may collect personally identifiable information ("Personal Information") that you voluntarily provide to us:
Account Information: Name, email address, encrypted password, and other registration details.
Analytics Data: Pages visited, time spent on pages, click-throughs, and other statistical data.
c. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience:
Session Cookies: Maintain your login state and session information.
Persistent Cookies: Remember your preferences for future visits.
Analytics Cookies: Collect information to help us improve our Services.
3. How We Use Your Information
We use the information we collect for various purposes:
Service Delivery: To provide, maintain, and improve our Services.
Account Management: To manage your account and provide customer support.
Personalization: To customize your experience and deliver content relevant to your interests.
Analytics: To monitor usage and analyze trends to improve our Services.
Security: To detect, prevent, and address technical issues or unauthorized activities.
Legal Compliance: To comply with legal obligations and respond to governmental requests.
Communications: To send updates, security alerts, and administrative messages.
4. Legal Basis for Processing
We process your Personal Information under the following legal bases:
Consent: When you have given explicit consent for specific purposes (e.g., marketing communications).
Contractual Necessity: To perform a contract with you or to take steps at your request before entering into a contract.
Legal Obligation: To comply with a legal obligation to which we are subject.
Legitimate Interests: For our legitimate business interests, such as improving our Services, provided that your interests and fundamental rights do not override those interests.
5. Cookies Policy
a. What Are Cookies?
Cookies are small text files stored on your device by websites you visit. They are widely used to make websites work or work more efficiently and to provide information to the owners of the site.
b. How We Use Cookies
We use cookies to:
Enhance Functionality: Ensure that our Services function properly and provide you with a seamless experience.
Improve Performance: Collect information about how you use our Services to improve their performance.
Analytics: Understand user behavior and preferences to optimize our Services.
c. Your Choices
You can manage or disable cookies through your browser settings. However, disabling cookies may affect the functionality of our Services. By continuing to use our Services without changing your settings, you consent to our use of cookies.
6. User Responsibilities and Consent
a. Platform Use Requirements
If you are uncomfortable with our use of cookies or information caching, we advise you not to create an account or use our Services.
b. Your Consent
By signing up for or using our Services, you consent to:
Our use of cookies and similar technologies as described in this Privacy Policy.
The processing of your Personal Information in accordance with this Privacy Policy.
7. Data Transfers
Your information may be transferred to and processed in countries other than your country of residence, including countries where data protection laws may differ. When we transfer Personal Information internationally, we ensure appropriate safeguards are in place, such as:
Standard Contractual Clauses: We use EU-approved clauses for data transfers from the European Economic Area.
Adequacy Decisions: Transfers to countries recognized by relevant authorities as having adequate data protection laws.
8. Data Security
We implement a variety of security measures to maintain the safety of your Personal Information:
Encryption: Data encryption during transmission and storage where appropriate.
Access Controls: Restricted access to Personal Information to authorized personnel only.
Firewalls and Monitoring: Use of firewalls and continuous monitoring to prevent unauthorized access.
While we strive to protect your Personal Information, no security system is impenetrable, and we cannot guarantee absolute security.
9. Data Retention
We retain your Personal Information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:
Service Provision: As long as you have an active account or as needed to provide you with Services.
Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
Business Operations: For legitimate business purposes, such as auditing, data analysis, and improving our Services.
After the retention period, we will securely delete or anonymize your Personal Information.
10. Your Rights
Depending on your jurisdiction, you may have certain rights regarding your Personal Information:
Under GDPR and LGPD:
Access: Request confirmation of whether we are processing your Personal Information and access to such data.
Rectification: Request correction of inaccurate or incomplete Personal Information.
Erasure: Request deletion of your Personal Information under certain circumstances.
Restriction: Request restriction of processing your Personal Information.
Portability: Receive your Personal Information in a structured, commonly used, and machine-readable format.
Objection: Object to the processing of your Personal Information for direct marketing or other purposes.
Withdraw Consent: Withdraw your consent at any time where we rely on it for processing your Personal Information.
Exercising Your Rights
To exercise your rights, please contact us at [email protected]. We may need to verify your identity before processing your request.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by:
Posting the updated Privacy Policy on our Website.
Sending an email notification to registered users.
Your continued use of our Services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us: